COMPLIANCE & PEACE OF MIND

All placements meet required standards including:

• Gas Safety Certification
• Electrical Safety (EICR)
• Fire Risk Assessments
• HMO Licensing (where applicable)

We understand safeguarding, vulnerability, and duty-of-care requirements.

Safeguarding Policy

Prossead Homes Safeguarding Statement

Prossead Homes is fully committed to safeguarding and promoting the welfare of all residents, including children and vulnerable adults.

We recognise that individuals placed in temporary accommodation may face complex or sensitive circumstances. We operate with vigilance, professionalism and care.

Our Safeguarding Commitments

• Providing safe, secure housing environments
• Acting promptly on safeguarding concerns
• Working in partnership with Local Authorities and relevant agencies
• Maintaining confidentiality and professional boundaries
• Ensuring safeguarding awareness across our team

Reporting Concerns

All safeguarding concerns will be:

1. Recorded clearly and accurately
2. Reported to the appropriate authority
3. Managed in line with local safeguarding procedures

At Refreshing Homes, safeguarding is everyone’s responsibility.

Complaints Policy

Prossead Homes Complaints Procedure

Prossead Homes is committed to delivering high standards of service. If we do not meet expectations, we want to hear about it.

How to Submit a Complaint

Complaints can be made:

• By email
• In writing
• By phone
• Via referral partner

Our Complaints Process

1. Acknowledgement within 2 working days
2. Fair and impartial investigation
3. Written response within 10 working days (where possible)
4. Escalation process if resolution is not achieved

We use feedback to continuously improve our services and ensure residents and partners feel heard and respected.

Equality & Diversity Policy

Prossead Homes Equality & Diversity Statement

Prossead Homes is committed to equality, fairness, and inclusion.

We do not discriminate on the basis of:

• Age
• Disability
• Gender reassignment
• Marriage or civil partnership
• Pregnancy or maternity
• Race or ethnicity
• Religion or belief
• Sex
• Sexual orientation

We believe diverse communities are stronger communities.

Our Commitments

• Equal access to housing services
• Fair and transparent placement processes
• Respectful communication
• Zero tolerance for discrimination

At Prossead Homes, everyone deserves dignity, respect and the opportunity to feel safe.

Because when people feel secure, it becomes a foundation to rebuilding their lives again.